Video Compatibility and Transcoding

Certain video encodings may not be universally supported across all browsers. For instance, video files recorded with Android phones might encounter issues when directly used in the video tag within Safari. Despite having the ".mp4" extension, Safari may not recognize the encoding as a valid mp4 format. Unlike Chrome, Safari is less forgiving in this regard. To ensure cross-browser compatibility, it is recommended to transcode the video.

We provide video transcoding as part of our File Uploads service.

How it Works

Video transcoding is an asynchronous process. Upon request, transcoding will occur in the background. After uploading the video, the data field will include a property named transcodingStatus. The video is considered transcoded only when the transcodingStatus indicates Complete.

It is important to note that the video can still be used before transcoding is completed. However, keep in mind that it might not function seamlessly across all browsers. Additionally, if you requested a different format during transcoding, the URL for the video may change.